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IT SERVICE MANAGEMENT SYSTEM

Achieve operational excellence through ISO/IEC 20000

ABOUT THE IT SERVICE MANAGEMENT SYSTEM COURSES

In the ever-changing global business environment, the success of the organisation depends on its ability to outperform others. It is important for organisations to be adaptable and leverage the latest processes to stay competitive.

To live up to customers’ expectations, organisations need to improve their service management so that they can better drive productivity, respond to rapid changes, solve customers’ needs and make prompt decisions across all IT services - including hardware, software, communications and support. 

Therefore, the globally recognized IT service management standard -  ISO/IEC 20000, Information Technology Service Management System (ITSMS) will ensure that the IT services that your company deliver will be of satisfactory quality. ISO/IEC 20000 outlines the requirements for setting up the management system and best practices for managing a company’s IT service and system, making it more cost effective, reliable, consistent and efficient. 

Our courses on the recently published ISO/IEC 20000-1:2018 intends to provide in-depth understanding of the key changes and requirements of the new standard for ease of implementation and seamless transition.

WHAT WILL YOU LEARN FROM THE COURSES?

At the end of the courses, participants will be able to:

Knowthe ISO/IEC 20000-1 SMS Fundamentals and Requirements
Understand the relationship between ISO/IEC 20000-1 standard and other IT Service Management best practices & framework
Understand the approaches, methods and techniques used to implement and manage an SMS programme
Knowledge of Risk Management requirements of ISO/IEC 20000-1 SMS
Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1
Internal auditors who need to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard

WHAT ARE THE IT SERVICE MANAGEMENT SYSTEM COURSES AVAILABLE?

Available IT Service Management System instructor-led courses include:

ISO/IEC 20000-1:2018 Service Management System Auditor Training
ISO/IEC 20000-1:2018 Auditor (APMG Accredited Course)
ISO/IEC 20000-1:2018 IT Security Management System Awareness

Note: ISO/IEC 20000-1: 2018 Auditor is an APMG Accredited Course. This course is conducted with the support of Quint Wellington Redwood.

WHAT IS THE COURSE METHODOLOGY?

Participants will learn through lectures, case studies, group exercises and discussions.

Note: For courses with assessment, participants will have to pass an open or closed book examination. 

  • WHO SHOULD TAKE THE IT SERVICE MANAGEMENT SYSTEM COURSES?

    The courses are specially designed for:

    Individuals involved in IT Operation or IT Service Provisioning
    Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)
    Individuals interested to pursue a career in IT
    Senior Managers, Managers and Executives who wish to implement a formal Service Management System (SMS) in compliance with ISO/IEC 20000-1 to improve the current business process
    Existing auditors who wish to expand their auditing skills
    Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1

  • WHO IS THE COURSE ADVISOR?

    The course content and structure are designed by the domain experts from TÜV SÜD.

    With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements.

  • WHAT ARE THE BENEFITS OF ENROLLING IN THE IT SERVICE MANAGEMENT SYSTEM COURSES?
    • World-class training – by learning from TÜV SÜD’s industry experts and training specialists
    • Interactive learning style – with interactive formats such as lectures, illustrations and simulations are used
    • Networking opportunity – where you can meet and build network with like-minded individuals at our instructor-led training
    • Gain a competitive edge – by getting trained by experts known in the fields of safety, security and sustainability.
  • FAQS
    1. How do I enroll for the course?
      To enroll, simply select the course which you would like to register for, click 'Register’ and fill out the forms accordingly.
    2. What is the course methodology?
      Participants will learn through role plays, case studies, group exercises, scenarios and discussions.
    3. Are there any tests in the middle of the course?
      There are no in-between assessments, but case studies will be included in the course.
    4. Can I get a refund if I cancel my enrolment?
      Yes, please contact us at [email protected] for more details. Terms and conditions apply. 
    5. Can I also attend the E-learning module on top of attending the instructor-led course?
      Yes, you can register to any e-learning courses. If you have special requirements, please contact us at [email protected]  and we can customise a suitable package for you.
    6. Upon completion of the course, would I get a certificate for completion?
      Yes, you will receive a certificate of completion at the end of the course.

    To know more about TÜV SÜD, please click here.

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