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//Select CountryAchieve operational excellence through ISO/IEC 20000
In the ever-changing global business environment, the success of the organisation depends on its ability to outperform others. It is important for organisations to be adaptable and leverage the latest processes to stay competitive.
To live up to customers’ expectations, organisations need to improve their service management so that they can better drive productivity, respond to rapid changes, solve customers’ needs and make prompt decisions across all IT services - including hardware, software, communications and support.
Therefore, the globally recognized IT service management standard - ISO/IEC 20000, Information Technology Service Management System (ITSMS) will ensure that the IT services that your company deliver will be of satisfactory quality. ISO/IEC 20000 outlines the requirements for setting up the management system and best practices for managing a company’s IT service and system, making it more cost effective, reliable, consistent and efficient.
Our courses on the recently published ISO/IEC 20000-1:2018 intends to provide in-depth understanding of the key changes and requirements of the new standard for ease of implementation and seamless transition.
At the end of the courses, participants will be able to:
• Knowthe ISO/IEC 20000-1 SMS Fundamentals and Requirements
• Understand the relationship between ISO/IEC 20000-1 standard and other IT Service Management best practices & framework
• Understand the approaches, methods and techniques used to implement and manage an SMS programme
• Knowledge of Risk Management requirements of ISO/IEC 20000-1 SMS
• Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1
• Internal auditors who need to understand the specific requirements of auditing IT service management systems for conformity with the ISO/IEC 20000-1 standard
Available IT Service Management System instructor-led courses include:
• ISO/IEC 20000-1:2018 Service Management System Auditor Training
• ISO/IEC 20000-1:2018 Auditor (APMG Accredited Course)
• ISO/IEC 20000-1:2018 IT Security Management System Awareness
Note: ISO/IEC 20000-1: 2018 Auditor is an APMG Accredited Course. This course is conducted with the support of Quint Wellington Redwood.
Participants will learn through lectures, case studies, group exercises and discussions.
Note: For courses with assessment, participants will have to pass an open or closed book examination.
The courses are specially designed for:
• Individuals involved in IT Operation or IT Service Provisioning
• Individuals seeking to gain knowledge about the main processes of Service Management Systems (SMS)
• Individuals interested to pursue a career in IT
• Senior Managers, Managers and Executives who wish to implement a formal Service Management System (SMS) in compliance with ISO/IEC 20000-1 to improve the current business process
• Existing auditors who wish to expand their auditing skills
• Third-party auditors who work for RCBs and will conduct audits to certify service providers against ISO/IEC 20000-1
The course content and structure are designed by the domain experts from TÜV SÜD.
With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements.
To know more about TÜV SÜD, please click here.
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