Training on business excellence be framework

Introductory Training on Business Excellence (BE) Framework

Discover how to improve your business performance

Discover how to improve your business performance


Based on the internationally benchmarked Business Excellence (BE) Framework, Enterprise Singapore administers the BE initiative to help Singapore enterprises enhance their capabilities based on their needs and strategies. 

Through this 2-day course, you will gain insights into the initiative and learn to implement the BE Framework in your organization. You will discover how you can identify opportunities for improvement & enhance your systems and processes, enabling you to drive your transformation efforts and business growth plans.

Duration: 2-Day Course 
26-27 Mar 2020
17-18 Sep 2020
Time: 9AM – 5PM


Topics covered in the course:

  • Recognise the requirements and deliverables of BE Consulting
  • Consulting methods that will assist organisation on the BE Journey
  • Know the BE thinking process
  • How to apply the BE Framework in organisations
  • Availability of funding support for SMEs


There is a balance between knowledge-based presentation, discussions, exercises and case studies.


This seminar is specially designed for:

  • Management, HR, and Business Unit representatives from enterprises in Singapore, in particular, Small and Medium Enterprises (SMEs) in Singapore.
  • SMEs are defined as companies with:
    • At least 30% local shareholding, and;
    • Group annual sales turnover of not more than SGD 100 million OR Group employment size of not more than 200 employees.



Master of Science (2011), University of Leicester • Post Graduate Diploma in Business Administration, Singapore Institute of Management (1998) • Post Graduate Diploma in Education, Institute of Education (1990) • Bachelor of Science (1989), National University of Singapore

Carol is a visionary leader with experience as a Talent professional with more than 18 years of successful track record in steering People and Business Strategies in sectors including manufacturing and services, defence business, hotel and consulting industries.

Carol’s professional experience spans a range of senior positions including Chief of Human Resources & Company Director, Talent Management Professional, Director of Talent Management, Succession Planning Leadership and Organisational Development, a Management Consultant and as Senior Assessor for Singapore Business Excellence Model. Companies she has worked in include Government-linked Corporations like Singapore Technologies Kinetics and Singapore Power, a management consulting firm, a German MNC in the food business, a regional hotel chain and an investment holding company. 

As an astute strategist, Carol has rich experiences working with the C-level in areas including Strategic HR, Talent Management, Leadership Coaching, Compensation and Employee Benefits Design, Employer Value Proposition, Employer Branding, Organisational Development and Change Management to align the overall organisational goals for driving business excellence. She has distinguished achievements in introducing best practices in organisations through consultancy work in business improvement and/or work redesign projects, helping clients in getting certification in ISO 9000 Quality Management System, People Developer Standards, Singapore Quality Class, School Excellence Model and being a senior member of the assessment team for Singapore Business Excellence Model.

Conducted Business Excellence Assessment for: 

● Public Service Division, Prime Minister Office

● Singapore Central Narcotics Bureau

● Land Transport Authority

● SAF Army Recruitment Centre

● Legal Aids Bureau

● Singapore Institute of Management

● Singapore Polytechnic

● Tao Nan School

● Jurong West Secondary School

● Changkat Primary School

● Expression International

● Seiko Instruments


Provided Consultancy for Clients: 

● Tan Tock Seng Hospital ● National Healthcare Group of Polyclinics
● Gleneagles Dialysis
● National Library Board
● Maritime Port of Authority
● Jardine Shipping Services
● Public Utilities Board
● CHIJ (Katong) Secondary School
● YCH Global Logistics ● Pioneer Electronics

  • What the benefits of enrolling in this course?
    • World-class training – by learning from TÜV SÜD’s industry experts and training specialists

    • Interactive learning style – with interactive formats such as lectures, illustrations and simulations are used

    • Networking opportunity – where you can meet and build network with like-minded individuals at our instructor-led training

    • Gain a competitive edge – by getting trained by experts known in the fields of safety, security and sustainability.

  • FAQs
    1. How do I enroll for the course?
      To enroll, please fill out the form on this page accordingly.
    2. What is the course methodology?
      Participants will learn through role plays, case studies, group exercises, scenarios and discussions.
    3. Are there any tests in the middle of the course?
      There are no in-between assessments, but case studies will be included in the course.
    4. Can I get a refund if I cancel my enrollment?
      Yes, please contact us at [email protected] for more details. Terms and conditions apply.
    5. Can I also attend E-learning courses on top of attending the instructor-led course?
      Yes, you can register to any e-learning courses. If you have special requirements, please contact us at [email protected]  and we can customise a suitable package for you.
    6. Upon completion of the course, would I get a certificate for completion?
      Yes, you will receive a certificate of completion at the end of the course.
    7. Who developed the course and what are their qualifications?
      The course content and structure are designed by the domain experts from TÜV SÜD. With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements. The experts also undergo relevant upskilling programmes, benefitting from TÜV SÜD’s 150 years of expertise and global heritage.
      To contact someone from TÜV SÜD, you may email us at [email protected] .

      To know more about TÜV SÜD, please click here.

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