Product Certification Marks

Step 1
If there is any feedback, appeal or complaint with regards to TÜV SÜD PSB Product Certification, please write in by mail to Certification Department, TÜV SÜD PSB Pte Ltd at 15 International Business Park, TÜV SÜD @ IBP, Singapore 609937.

Step 2
Upon receipt of the appeal / complaint, TÜV SÜD PSB will send an acknowledgement to the appellant / complainant.

Step 3
The Certification Department, together with relevant parties, will evaluate and investigate the appeal / complaint received.

Step 4
Appellant / Complainant will be informed of the outcome of the evaluation and investigation.

Step 5
TÜV SÜD PSB, together with the relevant parties, will take the required actions determined for the resolution of the appeal / complaint.

Step 6
If actions required to be taken will exceed 2 months from the date of receipt of the appeal / complaint, the appellant / complainant will be given an interim update on the progress.

Step 7
Upon completion of the actions taken, appellant / complainant will be informed by TÜV SÜD PSB of the outcome of the actions taken.

The management understands the importance of impartiality in certification of products. We commit to ethical conduct 'Code of Ethics', use all reasonable efforts to manage all possible conflicts of interest and ensure objectivity of our certification services.

• China CCC & CQC Approval
• China GB Testing 
• India Compulsory Registration Scheme
• Korea KC Certification Mark

• EAEU EAC Certification

• Brexit
• CE marking
• EMC Directive
• Energy-Related Products (ERP) Directive
• ENEC and ENEC+ Certification
• Low Voltage Directive (LVD)
• Machinery Directive
• Radio Equipment Directive 
• RoHS 2
• WEEE II Directive

• California Proposition 65
• CPSIA
• DesignLights Consortium
• LED Lighting Facts Programme
• National Resources Canada (NRCan)
• Standards Council of Canada (SCC)

• INMETRO