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Appeals and Complaints

Handling of Appeals / Complaints

Step 1

If there is any feedback, appeal or complaint with regards to TÜV SÜD PSB management systems certification and auditing services under SAC AO scheme, please write in by mail to Business Assurance, Certification Department, TÜV SÜD PSB Pte Ltd, 15 International Business Park, TÜV SÜD @ IBP, Singapore 609937.

Step 2

Upon receipt of the appeal / complaint, TÜV SÜD PSB will send an acknowledgement to the appellant / complainant.

Step 3

The Certification Department, together with relevant parties, will evaluate and investigate the appeal / complaint received.

Step 4

Appellant / Complainant will be informed of the outcome of the evaluation and investigation.

Step 5

TÜV SÜD PSB, together with the relevant parties, will take the required actions determined for the resolution of the appeal / complaint.

Step 6

If actions required to be taken will exceed 2 months from the date of receipt of the appeal / complaint, the appellant / complainant will be given an interim update on the progress.

Step 7

Upon completion of the actions taken, appellant / complainant will be informed by TÜV SÜD PSB of the outcome of the actions taken.

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