Customer Compliments and Testimonials

Customer Compliments and Testimonials


SMU Testimonial

Singapore Management University (SMU) on ISO/IEC 27001, ISO/IEC 27701 and ISO/IEC 20000 Certifications

The Office of Integrated Information Technology Services (IITS) at SMU has engaged TÜV SÜD as auditors for the past seven years for our ISO certifications and we are pleased with their professionalism, expertise and support. The certifications are ISO/IEC 27001 Information Security Management System (ISMS), ISO/IEC 27701 Privacy Information Management System (PIMS), and ISO/IEC 20000 IT Service Management System (ITSM). These certifications attest to SMU’s importance placed on and commitment to safeguarding institutional data, respecting user privacy, and providing high-quality services. TÜV SÜD has consistently offered valuable feedback to enhance our department’s processes, policies, and practices in compliance with the ISO standards. Our teams have also benefitted from the insights and audit findings to improve our performance and efficiency. We appreciate TÜV SÜD’s dedication in helping clients to achieve excellence and continuous improvement, and we look forward to our continued partnership with them in the future.

Lau Kai Cheong | Chief Information Officer and Vice President, Integrated Information Technology Services
FSMS Testimonials

RE&S Enterprises Pte Ltd on Food Safety Management System Certifications

We started with HACCP certification for our group of restaurants with TÜV SÜD PSB in 2006. Fast-forward to 2024, they remain our selected certification body for two crucial Food Safety Certifications: FSSC 22000 for our Central Kitchen and SS 590 for our group of restaurants. This demonstrates the excellence, experience, and dedication of their auditors and back-end support team. Every TÜV SÜD representative we have worked with has been very helpful and patient, ensuring our maintenance of Food Safety Certifications. With close to 20 years of solid partnership, it's evident that TÜV SÜD is the one and only reliable choice for Food Safety Certification in Singapore.

Fatima Tan Topico | Manager, Audit and Compliance
Synergy Financial Advisers DPTM

AXS Pte Ltd on Data Protection Trustmark Certification

I am writing to express my sincere gratitude for the exceptional support from TÜV SÜD’s auditor, Mr. Kamlesh, throughout AXS's Data Protection Trustmark (DPTM) Certification journey. AXS is proud to achieve the certification, marking a significant milestone for our organisation. Although the certification journey presented its share of challenges, Mr. Kamlesh's attention to detail, diligence in identifying potential risks, and adaptability were key factors in overcoming obstacles. We will not hesitate to share our positive experiences with TÜV SÜD and recommend its services to others.

Victor Ong | Data Protection Officer (Read the full recommendation letter here)
KK Women's and Children's Hospital Testimonials

KK Women's and Children's Hospital on ISO 45001 Certification

Once again on behalf of KKH, we wish to thank TÜV SÜD in sending in particular Mr. Chin Chee Chow and your team of auditors whom we have liaised closely and in getting all the required information necessary for the surveillance audit. Although it is a new norm for KKH participating in this virtual zoom audit but our colleagues had thoroughly enjoyed the interactive sessions with you. Your willingness in sharing and giving ideas as to what we can improve better.

Michael Ng | Director, Operational Support Services
Synergy Financial Advisers DPTM

Synergy Financial Advisers Pte Ltd on Data Protection Trustmark Certification

The DPTM certification not only strengthens the confidence and trust of SYNERGY’s stakeholders, it also serves as an endorsement that SYNERGY takes pride in what we do and helps to reinforce our established brand as a trusted and reliable company. The DPTM certification process has been pleasantly smooth, and TÜV SÜD’s representatives always respond promptly. We are impressed with TÜV SÜD’s helpful assessor, Jerald Herrera, who is really knowledgeable and has provided us with great support. We would definitely recommend TÜV SÜD for their services.

Evon Lim | Head of Risk and Compliance
SG SafeEvent Certification Testimonial

Neo Group Limited on Sg SafeEvent Standard Certification

We are glad to be assessed by TÜV SÜD under the SG SafeEvent Standard Certification. This gives us the confidence to continue to deliver safe and memorable events with reliable measures in place for attendees from our Catering brands.

Sally Liew | Executive Director
GFSI Tong Huat Poultry Processing

Tong Huat Poultry Processing Factory Pte Ltd on FSSC 22000 Certification

Among a pool of auditing and certification service providers, TÜV SÜD PSB Singapore stands out as the pioneer auditing and certification provider in Singapore for poultry processing and distribution activities. After maintaining our ISO 22000 for almost a decade, we decided to seize the opportunity to upgrade to GFSI. There were no auditor and certification provider in Singapore providing the service except TÜV SÜD PSB Singapore in terms of expertise and experience. Overall, we believe TÜV SÜD PSB Singapore would be the best choice when it comes to food safety certification service.

Chuah Hoon Hong | Managing Director (Read the full recommendation letter here)
SG SafeEvent Certification Dream Cruise

Dream Cruises on Sg SafeEvent Standard Certification

Singapore has long been renowned as a safe and trusted Global Asia hub for business events. In exceptional times, Dream Cruises has re-imagined Safe MICE Events At Sea in anticipation of regional cruise resumption to welcome international FlyCruise MICE event delegates to Singapore on board World Dream. TÜV SÜD PSB has played a pivotal role as an assessment body in our journey to attain the all-encompassing SG SafeEvent Venue Certification, which offers an extra element of reassurance for our guests, providing the confidence that our cruises uphold the highest standards and best practices of hygiene and safe management measures, as well as in emergency management for a worry-free event planning.

Michael Goh | President

Product certification

Lionsbot testimonial banner

LionsBot International Pte Ltd on Robotics Safety testing and certification

We would like to thank the support by TÜV SÜD team which has helped us to complete the CE test certification process. A special acknowledgement to Daphne, Roy, Thomas, Candy and Johannes for their support and guidance – the workshops they have conducted were informative and well received, enabling us to understand what to look out for the certification process. They were very helpful to connect us with relevant parties when we needed more assistance. Through the workshops, our engineers and designers have upgraded their skills and gained better insights to the safety requirements under the Machinery and Radio Equipment directives. Receiving the CE Attestation of Conformity for LeoScrub proves our robots are now in compliance with both EU regulations and Singapore local standard requirement. LionsBot are now able to market our robots to EU and local market with safety confidence.

Dylan Ng | CEO & Co-Founder


ISO 22000 Internal Auditor Training Testimonial

Bruno Binet, Astaara Singapore Pte Ltd on ISO 22000 Internal Auditor Training

The training was very good, highly capable trainer, and has been very useful & productive for me.

Bruno Binet | Managing Director
Magicsoft Testimonial

Kenny Tew, Magicsoft Asia Systems Pte Ltd on IEC 27001:2013 Internal Auditor Training

The open discussions and the uses cases for various scenario brought up by the lecturer is useful to me. The insights change the way I am looking at the problems and its resolutions.

Kenny Tew | Director

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