The economics of product safety
The TÜV SÜD Safety Gauge research is the first of its kind to investigate corporate product safety practices alongside consumer attitudes and experiences in the children’s products, food products and consumer electronics sectors.
Member of the Board of Management, TÜV SÜD AG
Wednesday, January 13, 2016
TÜV SÜD Safety Gauge research findings
This TÜV SÜD infographic presents the findings of TÜV SÜD’s Safety Gauge study conducted to investigate on consumers’ attitudes, experiences and views regarding product safety, and discusses the implications of the study’s findings, providing insights for businesses to better understand consumer expectations.
The research was conducted among consumers and business professionals in top-tier cities in the U.S., the U.K., China, India and Japan. These five markets represent almost half (48%) of worldwide Gross Domestic Product (USD 62.6 trillion). Data was collected through online surveys as well as through consumer and business panel discussions. More than 5000 consumers and 500 management-level employees in manufacturing, distribution and retail companies contributed data to the Safety Gauge study.
- Food products: Fresh produce, meat, fish, processed food, etc.
- Consumer electronics: TVs, laptops, mobile phones, etc.
- Children’s products: Toys, baby bottles, children’s clothing, etc.
The consumer sample is nationally representative of consumers between 18-50 years of age and includes decision makers purchasing consumer electronics, food & beverages, and children’s clothing and related products.
The business sample includes management-level employees positioned to provide an informed perspective on product safety-related issues within their organization. Participants come from companies in the consumer electronics, food & beverages, and children’s clothing and related products industries.
Due to rounding, percentages in this paper may not add up to 100% and may have up to 1% discrepancy.
Key figures at a glance
Consumers are willing to pay a 16% premium for products that achieve exemplary safety standards, and more than 90% of consumers believe that independent third-party testing is important.
Yet, businesses estimate that they spend 9% of revenue annually on product recalls, and would need to increase production spending by 19% to achieve exemplary levels of product safety. Further, only 55% of manufacturers and 41% of distributors currently undertake independent third-party testing for product safety.
What can businesses learn from the TÜV SÜD Safety Gauge study?
A second installment of the Safety Gauge research will be conducted in 2016. Watch this space for more information!
Making the case for product safety
Business perception of the importance of product safety
Consumer perception of the importance of product safety