WHAT IS ISO 9001:2015
The ISO 9001:2015 is an International Standard for an quality management system to enhance its quality performance and to enhance customer satisfaction in a systematic manner that contributes to the success of an organization.
ABOUT THE COURSE
The Awareness Seminar is an informative lecture on basic quality concepts and the requirements of the standard
I. What is ISO 9001:2015?
II. ISO 9001:2015 Concepts and Methodology
a. 7 Quality Management Principles
c. Process Approach
d. Risk Based Thinking
III. ISO 9001:2015 Requirements
a. Overview of the 10 Clauses
b. Providing evidences to meet the requirements
IV. Workshop / Exercises
a. Applying the Quality Management Principles
b. Understanding the Context of the Organization Internal and External Issues
c. Understanding the Context of the Organization – Interested Parties
V. Question and Answer
WHO SHOULD TAKE THE COURSE?
Quality Management Representatives, Internal Auditors, Top Management, Key Personnel involved in implementing and managing QMS.
In this course, you will have an overview of the scope of QMS and the step-by-step process to successfully set up an QMS.
You will also discover the risks that affect QMS performance, roles of top management for an QMS, and scope of performance evaluation.
All course lectures are developed by TÜV SÜD’s experts who come from diverse backgrounds and multiple disciplines relevant to the lead auditor training.
Participants will learn through role plays, case studies, group exercises, scenarios and discussions.
Duration: 1 Day
Select Your Location
Bosnia and Herzegovina