ABOUT THE COURSE
This is an intensive course to help participants to learn how to audit based on the ISO/IEC 20000-1:2018 Information Technology – Service Management System.
Duration: 2-day course
WHAT WILL YOU LEARN FROM THE COURSE?
At the end of this course, participants will be able to:
• Gain an understanding of the ISO/IEC 20000-1:2018 requirements
• Prepare, conduct and follow-up on ISO/IEC 20000-1:2018 audit activities
• Gain the skills to assess an organization’s capability to manage its IT Service Management System
Topics to be covered in this course include:
Day 1 – Awareness:
• Introduction
• Changes in the ISO/IEC 20000-1:2018 standard
• ISO/IEC 20000-1:2018 requirements
Day 2 – Audit Process:
• Introduction to audits
• Guidelines for auditing management systems
• Audit Process
WHAT IS THE COURSE METHODOLOGY?
Participants will learn through lectures, case studies, group exercises and discussions.
WHO SHOULD TAKE THE COURSE?
This course is specially designed for:
• Personnel involved in the coordination, auditing or maintaining of an IT Service Management System in their organization.
Prerequisite: None
WHO IS THE COURSE ADVISOR?
The course content and structure are designed by the domain experts from TÜV SÜD.
With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the course content based on current business landscape and market requirements.
What are the benefits of enrolling in this course?
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World-class training – by learning from TÜV SÜD’s industry experts and training specialists
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Interactive learning style – with interactive formats such as lectures, illustrations and simulations are used
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Networking opportunity – where you can meet and build network with like-minded individuals at our instructor-led training
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Gain a competitive edge – by getting trained by experts known in the fields of safety, security and sustainability
FREQUENTLY ASKED QUESTIONS
How do I enroll for the ISO/IEC 20001:2018 IT Services Management System Awareness course?
To enroll, please fill out the form on the webpage accordingly.
What is the ISO/IEC 20001:2018 IT Services Management System Awareness course methodology?
Participants will learn through role plays, case studies, group exercises, scenarios and discussions.
Are there any tests in the middle of the ISO/IEC 20001:2018 IT Services Management System Awareness course?
There are no in-between assessments, but case studies will be included in the ISO/IEC 20001:2018 IT Services Management System Awareness course.
Can I get a refund if I cancel my enrollment?
Yes, please contact us at [email protected] for more details. Terms and conditions apply.
Can I also attend E-learning courses on top of attending the ISO/IEC 20001:2018 IT Services Management System Awareness instructor-led course?
Yes, you can register to any e-learning courses. If you have special requirements, please contact us at [email protected] and we can customise a suitable package for you.
Upon completion of the ISO/IEC 20001:2018 IT Services Management System Awareness course, would I get a certificate for completion?
Yes, you will receive a certificate of completion at the end of the ISO/IEC 20001:2018 IT Services Management System Awareness course.
Who developed the ISO/IEC 20001:2018 IT Services Management System Awareness course and what are their qualifications?
The ISO/IEC 20001:2018 IT Services Management System Awareness course content and structure are designed by the domain experts from TÜV SÜD. With immense experience and knowledge in the relevant standards, our team of product specialists and technical experts at TÜV SÜD, developed the ISO/IEC 20001:2018 IT Services Management System Awareness course content based on current business landscape and market requirements. The experts also undergo relevant upskilling programmes, benefitting from TÜV SÜD’s 150 years of expertise and global heritage.