WHAT IS INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM?
Services play a major role in supporting information technology and systems of organizations. It is required to manage the services in such a way provision of services becomes effective and efficient and ensures continual improvement. IT service management (ITSM) refers to the implementation and management of quality information technology services.
YOUR BENEFITS
- Raise awareness by training and educating everyone who interacts with computer networks, systems, and information in the basics of information security.
- Contribute to the development and improvement of their organization’s Information technology service Management System.
COURSE CONTENT / OUTLINE
Topics to be covered in this course include:
- Introduction to Information Technology service Management System based on ISO 20000-1:2011 standard
- Service management system Concepts & History of ITSMS
- Service management process areas
- Risk Assessment of services
- Service catalogues and management of services
WHO SHOULD ATTEND?
- IT service managers
- Information Security Practitioners & Managers
- Professionals responsible for Information Security practices
- ISO 20000-1 Implementation Teams
- Any personnel who wish to pursue a career in the field of IT services
TRAINING DURATION
PREREQUISITES
- Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable
