ITSM Awareness

WHAT IS INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM?

Services play a major role in supporting information technology and systems of organizations. It is required to manage the services in such a way provision of services becomes effective and efficient and ensures continual improvement. IT service management (ITSM) refers to the implementation and management of quality information technology services.

YOUR BENEFITS

• Raise awareness by training and educating everyone who interacts with computer networks, systems, and information in the basics of information security.
• Contribute to the development and improvement of their organization’s Information technology service Management System.

COURSE CONTENT / OUTLINE

Topics to be covered in this course include:

• Introduction to Information Technology service Management System based on ISO 20000-1:2011 standard
• Service management system Concepts & History of ITSMS
• Service management process areas
• Risk Assessment of services
• Service catalogues and management of services

WHO SHOULD ATTEND?

• IT service managers
• Information Security Practitioners & Managers
• Professionals responsible for Information Security practices
• ISO 20000-1 Implementation Teams
• Any personnel who wish to pursue a career in the field of IT services

TRAINING DURATION

• One Day

PREREQUISITES

• Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable