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ITSM Awareness

Awareness Training On Information Technology Service Management Based On ISO/IEC 20000-1:2018

WHAT IS INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM?

Services play a major role in supporting information technology and systems of organizations. It is required to manage the services in such a way provision of services becomes effective and efficient and ensures continual improvement. IT service management (ITSM) refers to the implementation and management of quality information technology services.

YOUR BENEFITS

  • Raise awareness by training and educating everyone who interacts with computer networks, systems, and information in the basics of information security.
  • Contribute to the development and improvement of their organization’s Information technology service Management System.

COURSE CONTENT / OUTLINE

Topics to be covered in this course include:

  • Introduction to Information Technology service Management System based on ISO 20000-1:2011 standard
  • Service management system Concepts & History of ITSMS
  • Service management process areas
  • Risk Assessment of services
  • Service catalogues and management of services

WHO SHOULD ATTEND?

  • IT service managers
  • Information Security Practitioners & Managers
  • Professionals responsible for Information Security practices
  • ISO 20000-1 Implementation Teams
  • Any personnel who wish to pursue a career in the field of IT services

TRAINING DURATION

  • One Day

PREREQUISITES

  • Prior Knowledge about ISO 20000-1 standard / ITIL framework is desirable 

Next Steps

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