Process Management

Course Description

In this training, you will learn about how quality management can be a valuable tool for you as a leader. The training is focused on the most important aspects of ISO 9001, so you get valuable input for a performance-based management system and a proactive quality culture. In six interactive learning cards, this online training will take you on a short and concise trip through the main aspects of quality management that you should know as a leader. The main elements, e.g., risk-based thinking or the PDCA cycle, are explained to you in detail. Videos on the management review and the turtle diagram will reinforce your understanding of the methods. Determine the speed at which you proceed individually and check your success with short tests.


30 Minutes


  • You know how to create a process map for your business.
  • You know how to handle cutting and seams in the process.
  • You know how to optimize processes.
  • You can familiarize yourself with the topic at any time and anywhere.


  • You will learn processes and management systems
  • You will find out about the process approach and process map
  • You will learn about the types of processes


You are part of an interactive journey on which you are provided text, graphics, videos, podcasts or chatbots to widen your knowledge. Quizzes give you the opportunity to verify your learning progress.


  • Purpose and benefits of a quality management system
  • Role of ISO 9001
  • Tasks of leaders in a quality management system
  • Establishing a quality culture
    • Internal audits
    • Management review
    • Turtle diagram
  • Process approach
  • FAQs

    System requirements

    Supported browsers include:

    Internet Explorer

    Additional requires include:

    •  A high speed internet connection will provide best results.
    • An email address is required to register for courses.
    • Microsoft Media Player or equivalent is needed to play audio and video files.
    • Flash Player is used for content and interactive learning. If necessary download and install Flash Player to ensure proper operation of course content.

    What is included with the course?

    Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included and this will vary by course.

    Can I pause the course and log in to it anytime?

    Certainly. The course allows the learner to take a break and return to it within the defined access period (typically 365 days).

    Are there any quizzes in the middle of the course?

    Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

    Can I get a refund if I cancel my enrollment?

    Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

    What happens if I don’t finish the course within the access period?

    The standard access period is 365 days to allow sufficient time to complete your course.

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