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Introductory Training on Business Excellence (BE) Framework

5 – 6th September 2019, 9AM – 5PM


Date: 5 – 6th September 2019 (Thursday – Friday)

Time: 9AM – 5PM

Venue: Singapore Polytechnic Graduates’ Guild, 1010 Dover Road, Singapore 139658


  • Early Bird Promotion (Register before 23th August): S$499/pax (Excl. GST)
  • Regular Fees: S$600/pax (Excl. GST)
  • Registration closes on 3rd September 2019

About the course

Based on the internationally benchmarked Business Excellence (BE) Framework, Enterprise Singapore administers the BE initiative to help Singapore enterprises enhance their capabilities based on their needs and strategies. 

Through this 2-day course, you will gain insights into the initiative and learn to implement the BE Framework in your organization. You will discover how you can identify opportunities for improvement & enhance your systems and processes, enabling you to drive your transformation efforts and business growth plans.

What will you learn from the course?

Topics covered in the course:

  • Recognise the requirements and deliverables of BE Consulting
  • Consulting methods that will assist organisation on the BE Journey
  • Know the BE thinking process
  • How to apply the BE Framework in organisations
  • Availability of funding support for SMEs

Who should take the course?

This seminar is specially designed for:

  • Management, HR, and Business Unit representatives from enterprises in Singapore, in particular, Small and Medium Enterprises (SMEs) in Singapore.
  • Management consultants in Singapore.

About the speaker


Master of Science (2011), University of Leicester • Post Graduate Diploma in Business Administration, Singapore Institute of Management (1998) • Post Graduate Diploma in Education, Institute of Education (1990) • Bachelor of Science (1989), National University of Singapore

Carol is a visionary leader with experience as a Talent professional with more than 18 years of successful track record in steering People and Business Strategies in sectors including manufacturing and services, defence business, hotel and consulting industries.

Carol’s professional experience spans a range of senior positions including Chief of Human Resources & Company Director, Talent Management Professional, Director of Talent Management, Succession Planning Leadership and Organisational Development, a Management Consultant and as Senior Assessor for Singapore Business Excellence Model. Companies she has worked in include Government-linked Corporations like Singapore Technologies Kinetics and Singapore Power, a management consulting firm, a German MNC in the food business, a regional hotel chain and an investment holding company. 

As an astute strategist, Carol has rich experiences working with the C-level in areas including Strategic HR, Talent Management, Leadership Coaching, Compensation and Employee Benefits Design, Employer Value Proposition, Employer Branding, Organisational Development and Change Management to align the overall organisational goals for driving business excellence. She has distinguished achievements in introducing best practices in organisations through consultancy work in business improvement and/or work redesign projects, helping clients in getting certification in ISO 9000 Quality Management System, People Developer Standards, Singapore Quality Class, School Excellence Model and being a senior member of the assessment team for Singapore Business Excellence Model.

Conducted Business Excellence Assessment for: 

● Public Service Division, Prime Minister Office

● Singapore Central Narcotics Bureau

● Land Transport Authority

● SAF Army Recruitment Centre

● Legal Aids Bureau

● Singapore Institute of Management

● Singapore Polytechnic

● Tao Nan School

● Jurong West Secondary School

● Changkat Primary School

● Expression International

● Seiko Instruments

Provided Consultancy for Clients: 

● Tan Tock Seng Hospital ● National Healthcare Group of Polyclinics
● Gleneagles Dialysis
● National Library Board
● Maritime Port of Authority
● Jardine Shipping Services
● Public Utilities Board
● CHIJ (Katong) Secondary School
● YCH Global Logistics ● Pioneer Electronics


  • World-Class Training
    Learn from TÜV SÜD’s industry expert and training specialist
  • Interactive Learning Style
    Interactive formats such as simulations, scenario role plays, group discussions, group activities, individual analysis, case studies, lecture and peer review performance are used.
  • Networking Opportunity 
    Meet and build network with like-minded individuals at our instructor-led training
  • Gain A Competitive Edge
    Gain knowledge and develop relevant skills to stay relevant


To contact someone from TÜV SÜD, you may email us at [email protected] or call +65 6885 1667.

To know more about TÜV SÜD, please click here.

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