The 5 Whys QM Method

E-Learning Course

E-Learning Course

Before we can solve a problem, we first need to determine its actual root cause. Frequently, we tend to focus on the most obvious cause and then wonder why the problem persists. The “5 Whys” QM method counters this phenomenon by guiding us to the crux of the problem.

In this course, you will learn the results-oriented “5-Whys” technique to quickly and reliably identify the root cause of a problem.

This course illustrates how to employ the “5 Whys” technique whenever and wherever convenient.

Course Benefits

This E-Learning course offers an accelerated learning through its bite-sized modular structure. The flexibility of this self-paced E-learning means it is accessible on any device 24/7. You have the opportunity to start, pause, replay, and even restart the course at your own convenience. Upon completion of this E-learning course, you will receive a globally recognised TÜV SÜD certificate.

Who Will Benefit?

  • Specialists and executives in the field of quality management
  • Those interested in enhancing problem solving skills

Learning Objectives

  • Introduce you to the “5 Whys method”
  • Use the method in a case study
  • Inform you about the pitfalls involved in using this method

Course Agenda

  • Introduction to the “5 Whys method”
  • Use the method in a case study
  • Inform you about the pitfalls involved in using this method

Methodology

The course employs a variety of training tools such as content-embedded assessment, and other interactive exercises to enhance the learning experience. Easily accessible via your preferred choice of device, the course allows you to log in and learn whenever, wherever.

Learning Assessments

The course includes a knowledge test, and upon completion, you will receive your globally recognised TÜV SÜD certificate on The “5 Whys” QM Method.

PAYMENT METHODS

Payment options depend on delivery method of the course:

  • E-learning courses - select credit card payment on checkout.
  • Instructor-led/public courses - currently payable by invoice only.
  • System Requirements

    SUPPORTED BROWSERS INCLUDE:

    • Chrome
    • Safari
    • Internet Explorer
    • Firefox

    ADDITIONAL REQUIREMENTS INCLUDE:

    • A high speed internet connection will provide best results.
    • An email address is required to register for courses.
    • Microsoft Media Player or equivalent is needed to play audio and video files.
    • Flash Player is used for content and interactive learning. If necessary download and install Flash Player to ensure proper operation of course content.

     

  • What is included with the course?

    Each course will include access to e-learning content, quizzes, and proof of completion. Additional resources may also be included and this will vary by course.

  • Can I pause the course and log into it at any time?

    Yes, the course allows the learner to take a break and return to it within the defined access period (typically 365 days).

  • Are there any quizzes included with the course?

    Our e-learning courses are designed to promote interaction between learner and content and often include quizzes. Quizzes are designed to help understand where successful learning has been achieved, and where opportunities for additional review exist.

  • Can I get a refund if I cancel my enrolment?

    Refunds cannot be provided once a course is activated. Please be sure to review course information prior to activation.

  • What happens if I don’t finish the course within the access period?

    The standard access period is 365 days to allow sufficient time to complete your course.

    If you have questions, or require assistance, you may reach us at: [email protected]

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