Service Innovation - Technical Support
16 years working experience in TIC industry;
Technical Certifier and Factory Inspector in Softline Scope;
ZDHC Accredited Trainer
Because this job is consistent with my character, I like to use objective data to learn things deeply.
Physical & Chemical risk assessment of Softlines products.
Technical support to internal colleagues and external customers, handle the technical enquiries, arrange training and seminar;
Service innovation, research the new trends of the Softlines product industry, develop new services to help customers to tackle new challenges.
Vegan product certification (Deichmann);
Recycled Content certification (GOT BAG)
I can learn new things everyday, and I can work with our colleagues and clients together to find out solutions for new challenges.
Our mindset is changing from TIC service provider to customers’ business partner, we are not just providing the reports or certificates to the customer, we can help our customers to solve their pain points in product quality improvement, sustainable development, etc.
Sustainable development in Softline products manufacturing industry.
Finding out a good solution with short, medium and long term planning for Softlines product manufacturer.