09-90401

The “5 Whys” QM Method


E-Learning
25 Minutes

Before we can solve a problem, we first need to determine its actual root cause. Frequently, we tend to focus on the most obvious cause and then wonder why the problem persists. The “5 Whys” QM method counters this phenomenon by guiding us to the crux of the problem.
Learn the results-oriented “5-Whys” technique and quickly and reliably identify the root cause of a problem.
The e-learning course "5 Whys" lets you learn this asking technique whenever and wherever convenient. Check your knowledge by completing the quiz offered at the end of the e-learning course.

Before we can solve a problem, we first need to determine its actual root cause. Frequently, we tend to focus on the most obvious cause and then wonder why the problem persists. The “5 Whys” QM method counters this phenomenon by guiding us to the crux of the problem.

In this course you will learn the results-oriented “5-Whys” technique to quickly and reliably identify the root cause of a problem.

This course illustrates how to employ the “5 Whys” technique whenever and wherever convenient. You will be able to test your knowledge by completing the quiz offered at the end of the course.

Inhalte

  • Introduction to the “5 Whys method”
  • Use of the method for a case study
  • Information on the pitfalls involved in using this method
  • Final quiz

Dauer

25 Minutes

Freischaltungszeitraum

365 Days

  • Everybody interested in getting to the crux of a Problem
  • Specialists and executives in the field of quality management

Voraussetzung

To ensure the course runs smoothly, you need a DSL Internet connection and a web browser with Flash Player enabled as well as a standard PC with sound card and headphones, if possible.

Hinweis

Every participant will receive a personalised licence for using the content of the e-learning course. This licence will be valid for 365 days.

Ihr Nutzen

Whenever and wherever convenient, our e-learning course “5 Whys” teaches you how to use the frequently used QM method “5 Whys” either on your own or with others in a team. Using a case study as an example you will learn how to apply the method.

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